The short version: you hear the song before you pay, so the decision is made with your ears, not a description. After a successful generation and download, we do not refund a change of heart.
What is refunded automatically
- A failed generation. If the music model errors, times out, or refuses the request, you are not charged. If a charge went through anyway, it is refunded in full.
- A duplicate charge. Two charges for the same song are refunded on request, no argument.
- An undelivered song. If the payment succeeded but no audio was ever produced, full refund.
What we fix instead of refunding
If the name is mispronounced, the vocal is unusable, or the audio is corrupted, we remake the song once, free, within 30 days. Send the share link to help@aibirthdaysong.com and describe what is wrong. Most pronunciation problems are fixed on the first remake.
What is not refundable
- “I do not like the melody.” You heard 20 seconds before paying; the full track is the same song.
- “I changed my mind about the gift.”
- “The lyrics are not what I would have written.” The wizard asks for the detail; the lyric follows it.
- A song you did not download in time. Songs stay online for 30 days.
How to ask
Email help@aibirthdaysong.com with the share link and the last four digits of the card, or the payment receipt. We answer within two business days. Approved refunds go back to the original payment method; banks take 5–10 business days to post them.
Chargebacks
Please email us before filing a chargeback. A chargeback freezes the song and costs more than the song does; a two-line email almost always resolves it faster.